The KIOKORI 30 Day Return Policy allows you to purchase with complete confidence as your satisfaction is our utmost priority! You will have a total of 30 days to return or exchange all KIOKORI jewelry unless otherwise specified. You will have up to 7 days from the date of delivery to return the item for a full refund. After seven days an exchange for up to 30 days will be in effect. No exchanges are offered after 30 days of receipt. *(Some restrictions may apply as there are items that are ineligible for returns and/or exchanges as detailed below.)

We believe that purchasing jewelry should be a fun and joyful experience. We also understand that it can be overwhelming due to the uncertain nature of online shopping, so we intend to calm this concern through our proactive measures. With our customer-friendly policies in place, we’ve got you covered!

START YOUR RETURN

Please note that returns received after 30 days are subject to a restocking fee.

We strive to make sure that your merchandise is shipped in perfect condition. Please report any initial defects within 5 days of order receipt for prompt replacement.

Report any damages or losses in transit to the carrier immediately. We cannot be held responsible for damages or losses incurred in transit.

* Custom engraved jewelry can not be returned or exchanged.

We are ready to help you with any questions you may have about a product or if you need help picking out the perfect gift! Call us at 800-477-1595. Our knowledgeable customer service representatives will be happy to assist you Monday through Friday from 9am to 5pm EST.